Bad Service.

I am not happy with my order I placed this order on the 12th of January 2021 and 7months down the line it wasn't delivered to me, Which according to them it should take 80days for me to take my parcel fastfoward to 01st March I get an email stating that my parcel will be delivered in 7days...fast foward which that didn't even happen...Fastfoward to the 01st of may I get an email with a tracking number to track my parcel which the tracking number doesn't even work.... I then follow up and I get a response from them on the 1st of June saying I should give them an extra 2weeks for delivery of the item ordered.....Fastfoward again 24 June my parcel is still not received... I then send a follow up mail asking if they can refund me back my money and instead I get a notification on the 22 June 2021saying my item is at my nearest post office ....Happy me drives to the post office on the 28th and as soon I collect the item and I open the item it is completely not what I ordered instead it's not even a watch ... immediately I send them pictures of what I recieved on email & on whatsapp a day later I'm asked to give them 48hrs so they can follow up as to what happened which was on the 28th of June ... it is the 04th of July today and nothing has been said to me.... So Ripe Pickings please refund me my R189.90 that I have paid into your account because I haven't recieved the item I had ordered 6months ago!!!!!