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Pontsho M

1 reviews | Active since Sept 2021

22 Sept 2021, 10:14

Bad bad service from Ripe Pickings

I placed an order and paid for two watches plus fast delivery (Which they claim is 10-20 days) I received my tracking number for both watches 11 days later (After complaining via email),was told that I will get 2 separate parcels. After complaining I don't know how many times I was informed that one of my watches was ****** along with other people's orders and just recently received a new tracking number. It's been over 40 days now still waiting for the 2nd watch. I've been emailing and not getting a straight answer about it. I email them almost every day and don't get a straight answer. I regret buying from them. Too many stories.

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Replies (3)
Ripe Pickings
Ripe Pickings's reply22 Sept 2021, 10:52
Official
Good day Pontsho,

We apologise sincerely for the poor experience. 

Kindly provide me your order number to look into this matter? 

Regards,
Customer Service 
Ripe Pickings 
PM
Pontsho M's update22 Sept 2021, 10:55
Reviewer Update
  • #16117
Ripe Pickings
Ripe Pickings's reply23 Sept 2021, 11:28
Official
Good day Pontsho,

We had been providing you updates, and we did explain the situation to you with regards to both watches. You had not objected to the changes. The ****** watch we replaced and email you the update on 21st Sept. The other watch, is on track to you but if you want a refund on that watch please let us know? But we assure you the watch is just a few days away. 

Apologies for the inconvenience this has cased. 

Thank you 
Ripe Pickings