Bad Service and all round Help

I recently purchased an Rip Curl R1 Automatic watch, second hand. When I recieved the watch I then realized the watch does not fit. I then went to the Rip Curl store in Long street and spoke to the store manager about new links. <br> He was very helpful at the time and took all my details down. This was 6 months ago.<br> I then phoned the store at a later stage to hear what was going on. The employee that answered had no idea what I was talking about and assured me that he would deal with the matter personally. <br> He took my details again and then phoned me back the next day just to ask what the make of the watch was again and what I wanted. After that nothing. I sent and email to an Mr. Baldwin at Rip Curl head office in Durban and yet no reply.<br> <br> So now I want to know, how am I going to get links for this watch as it is currently just an ornament on the shelf!