No Feedback/ Bad attitude and very ***********

Me and a friend were looking for an apartment, eventually came across an apartment managed by Rindi Estate Agents. We tried contacting them on two different occasions, they didn't reply back to our email, we finally got a hold of the agent the apartment is under, Kedi. Told her we need the place ASAP, she was totally fine with that and said she just needs a few of our credentials and promised us that by Tuesday the apartment would be ready for us to move in. On the Tuesday we try calling her atlas three time she doesn't answer her phone, we contact the company and they put us on hold just to say \we'll call you back\" which they never did. On this very Tuesday we contact her once more to get intel as to whats going on, she tells us there's a couple more things she needs to send for us to fill in, otherwise we can't move in. So now we can only move in on a Wednesday, is what she says. On Wednesday, yet again we have to contact her for the keys to the apartment she promised, apparently there was more stuff to fill in. Today is Thursday, everything she wants is filled in, everything is done, I ask for the keys, tell her how *********** she is, she ****s on me then hangs up the phone... "