lack of communication/ zero customer service/ *********** staff

<p>My brother has been staying in a apartment at 16 Melville mews managed by Rindi Estate Agents that I have been paying for, for over a year. close to when the lease was due to expire they sent me an email asking if I would renew my contract and I told them I wouldn’t. no one contacted us to ask when we will be moving out or to tell us the procedure. on several occasions I emailed them but they just don’t respond, I ended up speaking to the landlord and I decided to stay on as a tenant, even the landlord was struggling to get in touch with the people at Rindi. I was a tenant with a expired contract and I just had the land lords word to keep staying. Due to unforeseen circumstances I then had to cancel the verbal contract that we had, the land lord was okay with that, I sent Rindi an email notifying them my brother would be moving out and they said they thought I had moved out already, like really? no one attempted to even contact me or even collect the keys. My brother then moved out at the end of March and they came to inspect the place and I was told I would receive the deposit in 3-4 weeks provided all is in order. i haven’t received any communication from them, instead I have been emailing them to follow up and they are just quite. last week i called and spoke to Solange who told me she would get back to me and I am still waiting. According to me all Rindi staff is *********** and the business should just close down as they can’t work with people. Their customer service s****s is zero.</p> <p> </p>