1 reviews | Active since Aug 2017
Valture dearlership
<p>I transferred R25 000 to Right-Cars, the Northriding branch on the 28th of July 2017. I was told that the car will go in for service first & then I will be notified to come collect it when its ready. I got a call from the Salesman Kingsley on the 31st of July 2017 to come collect the vehicle. I went to collect it yesterday, the 1st of August 2017. As per advice from my Insurer, First for Women, I took the car in for inspection at Easyway, the Bryanston branch. On our way there we notice a strange noise made by the car. When we get to the Inspection Centre, we were ushered into the waiting area. Shortly after that we were called to be notified that the car is leaking. The Anti-freeze container was broken/cracked. We drove back to the dealership to return the car as we had established that the vehicle is faulty. A mechanic from the dealership workshop was called in and we went to the workshop. The mechanic confirmed that the vehicle needs a new anti-freeze container and that the bearings need to be attended to.</p> <p> </p> <p>According to what I was told by Kingsley (Salesman) and Barend(Fin Consultant), the car went in for service so that any underlying problems with the vehicle be attended to. That was supposed to happen before I collect the vehicle. On the day we test drove the vehicle, we noted to them that the brake pads as well as the bearings must be attended to. I was supposed to receive my contract yesterday but until such a time it is not in my possession.</p> <p> I left the vehicle at the workshop as I cannot accept a vehicle that I must pay for, for the next 42 months even though problems were noted from the first day. I foresee problems in future as faults were not made known to me & they were not fixed. I wonder if FORD knows that their brand is also getting a bad name for allowing dealerships such as this to sell it.</p>
Hi. Thank you we are aware about your complaint ! Have forwarded all details to the bank , oumbudsman and IDA. Awaiting their reply ! Your car was fixed immediately!
Hi. Thank you we are aware about your complaint ! Have forwarded all details to the bank , oumbudsman and IDA. Awaiting their reply ! Your car was fixed immediately!
