1 reviews | Active since Oct 2018
Mercedes 420 SClass Rightcars Ride Disgusting behavior also so over priced
I recently had a disappointing experience with RightCars while inquiring about a 1997 Mercedes-Benz 420 S-Class. From the outset, communication was poor. Despite multiple attempts to speak with a sales consultant, I was only given the runaround by the receptionist, who refused to provide direct contact details. I was told that someone would call me back, but that never happened. When I followed up, I encountered a second issue: the salesperson who eventually answered the phone was unprofessional and aggressive. He dismissed my questions about placing a holding deposit and suggested it was *****ulent, which was both confusing and insulting. When I explained that I was willing to pay cash and asked about delivery and refunds, his tone remained hostile and dismissive. Yet the staff member I spoke to at 1st a lady laika or kaila something to that effect confirmed the do delivery and I can pay a holding deposit. I was told then I can't do delivery as FICA Law says that I must sign contract on site. It’s deeply concerning that a dealership would present a friendly face on social media but then provide such poor service and unfounded accusations over the phone. I am left feeling frustrated and disheartened by the lack of professionalism. I strongly advise potential buyers to think twice before dealing with RightCars. Their customer service is unacceptable, and I believe it reflects poorly on their business integrity. Shame on you
