CONSUMER'S RIGHTS NOT CONSIDERED AT RIGHTCARS DEALERSHIP

On the 19th Feb 2025 I visited Rightcars Northriding to view a Honda civic sedan which they advertised on autotrader.I met Riaan(a sales person).I inspected the car followed by test driving and he told me the vehicle is in good condition with dekra report.

During my test driving my speed was never above 80km/h,but i could hear a very little wheelbearing noise(suspected).I asked Riaan about it and he said to me I dont have to worry the car is fine and he even produced dekra report.

I was convinced and decided to buy the car(cash price)He gave me checklist to check what was on the car and the condutions,which i completed ,and on remarks I even wrote "there is little noise _bearing like noise"

As I came with another car and was alone I decided to leave my car at their dealership and took the purchased Honda to fetch my wife so that she can drive the other car.My nightmare started as I was driving at above 90km/h on a freeway.The noise became unbearable to the extend that you can't even hear the sound of the engine.I fetched my wife and upon arrival I told Riaan about the noise.He took someone from the workshop and they went together for test drive and when they came back they said the car is fine.I went out with the workshop person for test drive and driving at above 80km/h and the man said eish yaa i can hear the noise.

That when Riaan told me to bring the car back on Friday.I said I cannot take this car they better fix it first.Then I left the car there.From that Wednesday there was no communication,up until on Tuesday 25th i decided to go and check whats going on. Upon arrival I met another guy who said he is working at the workshop.I asked him about the Honda and said he replaced the bearing but there is still noise but they are taking the car to Hi Q for tyres as the noise might be caused by the worn tyre/s.

When I spoke to Riaan he insisted I must take the car and change the tyre/s myself and the noise will stop.I denied the car and requested to be refunded my money as they are failing to fix the car.

Riaan went to the office and later came back to tell me I must lodge a formal complain to them(provided with email address).Later that afternoon I lodged a formal complaint,awaiting the outcome.

Pls I want to warn other people to be careful and it seems like it is the way they are operating,as I went through dearlership reviews on this platform only to find that there are complaint agaist this dearlership and more specifically the same Riaan I am talking about.

This people are not honest

Thank you