Review of Right Hand Designs' Customer Service

I recently had an extremely disappointing experience with Right Hand Designs, which I feel compelled to share. Despite the promising claims made on their website regarding customer leads and service quality, my actual experience was far from satisfactory.

Initially, I subscribed to their service with trust, paying upfront for an entire year even though a monthly payment option was available. Unfortunately, this trust was not reciprocated with the level of service I expected. The marketing materials and promises on their website turned out to be misleading, giving clients false hope of receiving excellent service. Even a simple request for a refund of the upfront payment was declined, which was quite disheartening.

The most significant issue was the lack of professionalism and responsiveness. My calls often went unanswered, and emails and texts took an inordinately long time to get a response. To make matters worse, a scheduled meeting was delayed by 30 minutes, and the representative’s unprofessional appearance further undermined my confidence in their services.

During the meeting, I proposed three reasonable solutions to address the issues:

Fix my website – declined. Refund my credit – declined. Return my website – declined, with an additional demand for R5000. After consulting with new developers, I discovered that the website provided by Right Hand Designs was fundamentally flawed and required a complete rebuild, adding to my financial and emotional distress.

In conclusion, I gained nothing from their services and only suffered losses. I have since replaced the website they were "running" with a more professional and functional one, and I have requested them to take down their version.

Based on my experience, I find Right Hand Designs' business practices lacking in integrity and ethical standards. For my well-being, I have severed ties with the company and hope this review helps potential customers make informed decisions.