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Palesa M

1 reviews | Active since Sept 2016

12 Apr 2018, 14:40

RIGHTFIT GARAGE DOORS - PATHETIC SERVICE!!!

After making full payment the garage door at my house on the 23rd February 2018 and this after numerous calls and email of when installation would be done as I was advised that after 10 days of payment it will take 10 days to install.

After pestering the people for installation and it happened on the 23rd February, I then discovered that the door wad being scratched when being opened and closed, also it was making very bad screeching noise. I reported this telephonically and also through email and was advised that someone will come through to check the door out.

On the 28th March after numerous pestering the door was checked and it was discovered that one of the panels is dented and would need to be replaced.

On the 02nd April I called to check on the progress on the matter - but hey the guy at the office knows anything of my issue or replace (suppose his workmen never gave him feedback) and he had promised to come back to me but did not. Today is the 12th April and there is still nothing from RightFit.

I am at a point where I want them to come and remove this door, and refund me my money and I will do business with people that understand what is proper customer service.

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Palesa M's update24 Apr 2018, 10:08
Reviewer Update
Thank you to the business owner Thinus who personally came to my house to assess the issue on the garage. And he always kept in contact on when the replacement panel will be ready. As soon as the panel was ready his office and him personally called me and the panel was replaced the next day. Am really impressed and we both realised that in between there was gaps in information from both of our side. Thanks to RightFit Garage Doors