Worst accounts department ever

<p>All I want from the Ricoh's account department is to send through the monthly reading, get an invoice for the reading and then pay this invoice and send through the proof of payment. If only!!</p> <p>I had to beg for an invoice (made several calls, confirm email address, send emails etc)</p> <p>When I eventually got the invoice, I paid it immediately. Then I send through the proof of payment to the supp**** I mail address. A month later (September) I got a call from the collections department that I have not paid. So I send through the proof of payment. When Sally Ann has received the proof of payment, she phoned and asked for the invoices for which she has received the proof of payment. Then I send that through. A week later she said that she wants proof that I paid the invoices which I send to her. So I send through the invoices and the proof of payment...then a week later she phoned me again, telling me I have not paid. I told her to read her emails, then I send through the invoices and the proof of payments again. Today I received the statement whichout reflecting the payment for which I have send through the proof so many times. However, this statement is with a bigger amount, without having reveiced the invoices to pay, after I HAVE BEGGED VIA VARIOUS EMAILS FOR THE INVOICES.</p> <p>I have requested the managers email addres but Sally Ann Poole prefer to ignore this request. I want to be a good paying customer but how can I pay if I do not get invoices. Then, when I pay, it doesn't reflect on the statement even through I have send the proof of payment several times.</p> <p>I give up!</p>