Request to fix leads to less functionality???

<p>Logged a call to fix scan to file on server - of course as per usual the company's network was blamed. Had to re-log the same call at a cost of course.</p> <p>Technician UNABLE to fix scan to file server, had my network guy here, oops no fault with network.</p> <p>But lo and behold, now everyone is unable to print to the machine.</p> <p>Thus I paid R1800 to have less functionality on my machine. And the cherry on cake, I am unable to FIND ANYONE to speak to report the extra fault.</p> <p>I am praying for the end of this contract and to NEVER hear Ricoh's name again. </p>