Poor service from thepa trading

July last year my company started working with thepa trading in Welkom. After struggling to get all the correct info from the rep (Justin) we signed on with them against our better judgment. Ever since then we would constantly be struggling with printing and scanning. Most of the time we struggle to get technicians out to our branched but most importantly the technicians don't know the same things. for example in my kutloanong branch I have 2 users who need to print at the same time. The first technician told us it was impossible to connect the printers to the network to print wirelessly leaving us to struggle for several months. The second technician told us we can use a hub (USB) yet still the people would not both be able to print. Finally we had a technician out who told us the others were wrong and suggested a router that can do this even though we already paid for the USB hub. This technician reported that it had been fixed and yet i found that my users could still not print.

This is just one of many such annoyances, I have to contact someone in the service department to escalate concerns for me because no one else takes their clients seriously or understands the definition of "urgent". We have had to contact the owner several times already about such little things whcih should have been solved by a technician the first time around.