Pathetic machine and service from a Pathetic Ricoh organization

Pathetic service! My business have suffered for months because of Ricoh Scanner function not properly set up! It was working in the beginning, but then suddenly stopped, with a "Autentication to destination failed" error. After logging the call with their service desk, they have called back to say that they will charge a call out fee! So this never happened because why should I be billed a call-out fee when this is clearly a **** company with technicians that can't even assist on the phone. I don't understand, as the scanning function was working fine when I first got the machine. Now struggling for 6 months for Ricoh to come sort their mess, and still ignoring me. So now after having to spend R2000 a month for printing services which I don't get, and therefore cannot use the machine, I have to dish out another amount, to get a proper company to supply me with a proper printer, because the one I have is useless.

Can Ricoh please come and collect their ****, and cancel my lease agreement please!!!??? Tired of this poor service!