mvdm
magdaleen van der merwe
1 reviews | Active since May 2014
12 Feb 2016, 16:08
No technician coming out to asssist
We logged a complaint about the machine we rent front Ricoh on 12/02/2016 for a technician to come out and assist, we logged this at 08:30. We got a reference number Ref no: *** sent back via email at 08:47. We had to run a business without being to print out invoices and statements for a whole day. Then when we phoned them at 15:45 the response we got is... you should have reported the problem this morning. When we told them that they just gave us another number to call and the people just camly informed us we can only be helped on monday. We are also open on saturdays for business!!! This company has been nothing but hassles since I started dealing with them, please nobody ever use them for anything.
Helpful (0)
Replies (1)0
Replies (1)
Ricoh SA's replyOfficial
15 Feb 2016, 08:27Hello maggiewep,
Good Morning. I sincerely apologise for the inconvenience you had to go through and that you are unhappy with the service that Ricoh provides. I am urgently looking into this matter in order to investigate the situation and to ensure it is resolved as soon as possible. Our Pretoria branch manager will be in touch with you shortly. Should you still not receive any feedback within the next 2 hours, please feel free to contact me directly on ***. Once again, I do apologise for the inconvenience caused. At Ricoh we always endeavour to provide the best and most consistent of service and attention to all our clients at all times so it concerns me that you have had a negative experience with us and I do hope we can resolve this. Thank you.
Good Morning. I sincerely apologise for the inconvenience you had to go through and that you are unhappy with the service that Ricoh provides. I am urgently looking into this matter in order to investigate the situation and to ensure it is resolved as soon as possible. Our Pretoria branch manager will be in touch with you shortly. Should you still not receive any feedback within the next 2 hours, please feel free to contact me directly on ***. Once again, I do apologise for the inconvenience caused. At Ricoh we always endeavour to provide the best and most consistent of service and attention to all our clients at all times so it concerns me that you have had a negative experience with us and I do hope we can resolve this. Thank you.
Ricoh SA's reply15 Feb 2016, 08:27
Official
Hello maggiewep,
Good Morning. I sincerely apologise for the inconvenience you had to go through and that you are unhappy with the service that Ricoh provides. I am urgently looking into this matter in order to investigate the situation and to ensure it is resolved as soon as possible. Our Pretoria branch manager will be in touch with you shortly. Should you still not receive any feedback within the next 2 hours, please feel free to contact me directly on ***. Once again, I do apologise for the inconvenience caused. At Ricoh we always endeavour to provide the best and most consistent of service and attention to all our clients at all times so it concerns me that you have had a negative experience with us and I do hope we can resolve this. Thank you.
Good Morning. I sincerely apologise for the inconvenience you had to go through and that you are unhappy with the service that Ricoh provides. I am urgently looking into this matter in order to investigate the situation and to ensure it is resolved as soon as possible. Our Pretoria branch manager will be in touch with you shortly. Should you still not receive any feedback within the next 2 hours, please feel free to contact me directly on ***. Once again, I do apologise for the inconvenience caused. At Ricoh we always endeavour to provide the best and most consistent of service and attention to all our clients at all times so it concerns me that you have had a negative experience with us and I do hope we can resolve this. Thank you.