CR
Clarine R
1 reviews | Active since Aug 2011
12 May 2015, 10:38
GOING THE EXTRA MILE
After numerous calls to the Vaal branch to order toner (like I usually do) I decided to go there in person and find out why I'm being put on hold for 20 minutes at a time. I was greeted by Leonie, who helped me right away (though it was not her job to do). I phone with my serial nr, she checked, found out why my printer was on a different system etc. So she phoned me back explained what happened and also in the same voice told me that she did order toner for me - without me even having to ask her to do so. I am beyond impressed with her service and attitude. Thank you Ricoh for having her around.
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Ricoh SA's replyOfficial
12 May 2015, 14:50Hello brb18,
We apologise for the inconvenience of having to drive to our branch, however, we are really pleased that you had a pleasant experience with Leonie. We thank you for taking the time to send the message, and we will be sure to pass this on to her management, as well as our ExCo team.
We hope that your future experiences with Ricoh will be just as pleasant :)
Kind regards
Esti Kilian
Ricoh South Africa National Head of Marketing
We apologise for the inconvenience of having to drive to our branch, however, we are really pleased that you had a pleasant experience with Leonie. We thank you for taking the time to send the message, and we will be sure to pass this on to her management, as well as our ExCo team.
We hope that your future experiences with Ricoh will be just as pleasant :)
Kind regards
Esti Kilian
Ricoh South Africa National Head of Marketing
Ricoh SA's reply12 May 2015, 14:50
Official
Hello brb18,
We apologise for the inconvenience of having to drive to our branch, however, we are really pleased that you had a pleasant experience with Leonie. We thank you for taking the time to send the message, and we will be sure to pass this on to her management, as well as our ExCo team.
We hope that your future experiences with Ricoh will be just as pleasant :)
Kind regards
Esti Kilian
Ricoh South Africa National Head of Marketing
We apologise for the inconvenience of having to drive to our branch, however, we are really pleased that you had a pleasant experience with Leonie. We thank you for taking the time to send the message, and we will be sure to pass this on to her management, as well as our ExCo team.
We hope that your future experiences with Ricoh will be just as pleasant :)
Kind regards
Esti Kilian
Ricoh South Africa National Head of Marketing