Unprofessional Behavior by Richfield College Staff

My son started studying at the Umhlanga Campus on 15 March this year and I am resposnsible for paying the fees. The current statement on his account is showing that the application fees is owed although this was the first amount to be paid, for consideration on admission. A payment made after the application fee has been updated.

I called the college and explaid that I paid the application fees last year. They requested that I send proof of payment which I did. I called another person and the same request was made. Despite sending proof of EFT payment twice, my son's account is still showing that the same amount is owed. No one has rep**** to me to update on the status or if any actionis being taken.

How long does it take to check the payment, made in December last year, in the college bank statement? I view the behavior being shown by the admin staff as unprofessional and wonder if this also reflects the general college attitude, casting doubt on the quality of education my son is receiving.

May someone from Richfield please inform me on why my son's account is not being updated?