FM
Fortune M

1 reviews | Active since Jun 2023

18 Feb 2026, 13:38

Terrible service at Richfield Newtown Junction Campus

I am extremely disappointed with the service I received from administrators Sharon and Nadirah at Richfield Newtown Junction Campus . Despite repeated attempts to get a response regarding my child’s registration and account issues, I received no communication or assistance from them.

I had to personally call the student to provide them with the necessary phone, yet they refused to take the call, giving the excuse that they would “call back,” which never happened.

Additionally, issues related to the account handover, which I have fully comp**** with under the AOD agreement, have been left unresolved since last year.

This level of service is unacceptable and demonstrates a complete lack of professionalism and accountability. I would strongly caution anyone considering relying on these staff members for assistance.

0
Replies (2)
Richfield Graduate Institute of Technology
Richfield Graduate Institute of Technology's reply18 Feb 2026, 13:45
Official
Dear Fortune,
We are concerned to read about your experience at the Richfield Newtown Junction Campus.
Please accept our sincere apologies for the frustration you have experienced. What you have described is not the standard of service we expect from our administrative teams. Registration and account matters must be handled promptly and with clear communication, particularly where parents are seeking clarity.
Your concerns regarding the lack of follow up, the unanswered call, and the outstanding AOD handover matter will be formally reviewed. Accountability is important, and we take feedback of this nature seriously.
We will ensure that the relevant team engages with you directly to resolve the registration and account issues without further delay.
Warm regards,
Richfield: A Learning Experience of a Lifetime.
Your Future. EnRICHed.
FM
Fortune M's update23 Feb 2026, 10:28
Reviewer Update
Account issue still not resolved student registration account still reflecting wrong billing amount and modules. I am also receiving text messages from attorneys.
The messages state that legal action is being instituted and reference credit bureau listing. This is extremely concerning, especially considering that this matter has been under review and ongoing since 2025.
It is unacceptable for legal threats and credit bureau implications to be issued while the account is still disputed and pending correction.
This matter now requires immediate intervention from your office and Head Office.