1 reviews | Active since Feb 2020
Student
After reading up that Richfield would be the best fit, I soon realized that I was all a front to gain students I received my text books after three weeks from registration Poor correspondence Lecturers often did attend class Time tables and lectures were altered Class rooms lack maintenance I spoke to Ashna ( Durban )personally to address the issues I was faced with, not even the campus manager had a clue of what was going on? They boast about being “ graduate of technology” and Noodle is the available app where you can download any books to help with your studies, speak and share information to advance, nothing of the sort. Honestly the worst experience you could ask for. It upsets me to have to write this review. But I’ve been in my refund process since the beginning of this year. Hopefully someone will listen now.
Your complaint was forwarded to Management to assist you in resolving your complaint.
Please let me know if your complaint was resolved.
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Thank you
Melanie
Your complaint was forwarded to Management to assist you in resolving your complaint.
Please let me know if your complaint was resolved.
you can call me on ***
Thank you
Melanie
I received a reply from Eric in the accounts department. He informed me that the refund was unsuccessful due to the cooling off period?
I had already raised my complaints to Ashna and finally contacted head office. Where they agreed to process my refund. Also gave me a time frame for the refund and suggested all the documentation needed to be able to process the refund properly?
In short the correspondence has been poor with regular communication from my side and no resolve from the above mentioned personnel.
I have emails pertaining to information leading me to think that this matter is in progress only to receive an email informing me that the refund was cancelled? Which I found out today from Eric by my communication, this is appalling.
If you would like to see the correspondence to clarify this matter I will gladly forward the information to you.
I feel that this matter has not been made priority, rather put aside? I am deeply disappointed as I paid upfront and in full.
Thanks again for your assistance Melanie.
Kind Regards
Jason
I received a reply from Eric in the accounts department. He informed me that the refund was unsuccessful due to the cooling off period?
I had already raised my complaints to Ashna and finally contacted head office. Where they agreed to process my refund. Also gave me a time frame for the refund and suggested all the documentation needed to be able to process the refund properly?
In short the correspondence has been poor with regular communication from my side and no resolve from the above mentioned personnel.
I have emails pertaining to information leading me to think that this matter is in progress only to receive an email informing me that the refund was cancelled? Which I found out today from Eric by my communication, this is appalling.
If you would like to see the correspondence to clarify this matter I will gladly forward the information to you.
I feel that this matter has not been made priority, rather put aside? I am deeply disappointed as I paid upfront and in full.
Thanks again for your assistance Melanie.
Kind Regards
Jason