Richfield is *********** and has lost their service s****s

I registered at Richfield in January for a BCom degree for Distance Learning and was told to pay R3000 for registration and application, which I paid on the day. In March, I received a text from them stating there is an orientation on a weekday. I called them to enquire about this and their receptionist or whoever answers their phones said they are still focusing on full-time face to face students and I will receive correspondence later. Fast forward to April, I still had no communication with them whatsoever and had not even received the tablet I was promised. I went to their offices and spoke to their administrator, her name was Cynthia. She informed me I have to pay R900 for my application and registration to be finalized. When I challenged this as it was not discussed on my application and registration process, she said it is fine, I don't have to pay, she will sort everything out. When I enquired about a refund, she informed me I can't get one as it has been over 20 days since I paid and it is in my contract. To hell with that all this mess is their fault. Mid May, I finally got a lady (Nerisha) who helped me get the refund request form and explained the process and said this needs to be sent to Cynthia. I did just as told on the 17th of May and the contract stated I should be refunded after 21 working days. The 21 days passed, still nothing and it turned out they didn't even have my documents as Cynthia did not share them with anyone. I was finally connected to Nongcobo on the 18th of June who was very helpful and managed to get my documents transferred to their finance department and will be getting my refund ASAP. I'm still waiting to this day and I ended up sending an email requesting for their Ombudsman details. 3 emails later asking for the same details, a Muni Kooblal who's supposedly their CEO department representative asked me to call him back. When I called him back, all he did was to rudely tell me to email him again. Richfield is full of nonsense and *********** staff. Their service is appalling. 2 months later, I am still waiting for a refund of R2500.