REFUND DELAYS

I was advised by the administrators to pay the registration fee while the bursary is still processing the payment so that I can receive my study material. I made payment in March 2021 and only got my study material mid-April 2021 and at the time, the bursary had paid my academic year tuition. When the funds reflected, I claimed my registration fee back only to be told that my application is being processed by the accounts department and that the process takes two weeks. Two weeks later I call and email the administrator to check on the progress of my claim and I am told the accounting department will be in contact with me. So today, 4th of May 2021, I sent another email to follow up on the claim I made and also requested the accounting department's contacts. To my surprise, the process had not even begun! After three weeks of waiting and asking if I can check with the department, nothing has been done, not to mention that no one contacted me to ask any questions or to even inform me of the progress. This is awful to deal with. Richfield is good at selling us dreams but poor to deliver.