MP
Mocketsi P

1 reviews | Active since Jan 2014

19 Aug 2025, 13:41

Poor Service Delivery and Lack of Communication Channels

For Richfield Graduate Institute of Technology i must say their service and communication methods are very poor and not up to the standards they teach. They lack maintaining good communication with students and using all means to assist their students. The experience and service received is horrible disappointing at a greatest level, as a DL student i have been ultimately disappointed like never before. I would never recommend anyone to enroll with Richfield Graduate Institution of Technology at this point, even if the studies were free. They do not understand believe that their students are paying clients and therefore prioritizing teaching & learning.

but it may not be all staff members that are sailing the ship to an iceberg. If i could reverse time, i would not have joined the institution for an online Bsc IT qualification. I feel like my time was wasted at this point.

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Replies (1)
Richfield Graduate Institute of Technology
Richfield Graduate Institute of Technology's reply19 Aug 2025, 13:58
Official
Hello Mocketsi,
I am truly sorry to read your feedback and regret that your experience with us has left you so disappointed. What you describe is not the standard we expect or strive for at #Richfield.
Your concerns about service and communication are taken very seriously. I have escalated your matter to our Managing Director for Distance Learning, who will connect with you directly to address your situation. We will work to ensure that your issues are resolved and that you receive the support you need.
If you do not receive feedback by tomorrow, kindly reach out to me directly at my email address provided to you in a private reply, and I will follow up personally.
Warm regards,

 #Richfield
 #LearnLeadSucceed.