Poor service

I have been sending emails requesting for assistance with regard to the replacement certificate, reason being I have lost my End User Computing (Complete) Certificate and now I am left with copies which is difficult for me to certify without original. I just dont know if I am not getting assistance because I completed this course the time that the college's name was PC Training and Business College or what? so I am failing to understand if the money I spend to complete this course went down to the drain just be cause the college change the name. I have been sending emails and only the response that I get is they will get back to me, until todate. With this poor service that I am receiving it clearly tells that they dont care about resolving queries but if you are a first time student they act fast, just because am looking for certificate that I have already completed am not important. They no longer respond to my emails I was always transfered from one person to another without getting solution.