Poor management

I am am extremely dissapounted with the way things are handled at the braamfontein campus of manger Mr Chimbiri. I have paid fees with my hard earned money which was not easy to put my brother of student number 117204 through this institute. My brother has completed , it has been over a year and stll no results for just one subject. Others have graduated and and yet we are still waiting taken back and forth. The subject is Statistics and was failed in the first year which he then wrote supplemetary 511 . The was a special re assessment test vecause it was only one module left of which the mark that was recorded was fir the actual exam without adding the supplemetary marks. Module was handled by lecturer Brian which was later handed over to lecturer Stephen. Latest feedback from Stephen is I am sorry I cannot remember i talk to too many students please send a message again monday stating your issue of results. If one is not on leave it is something else. I AM SICK OF IT. PLEASE ACCOUNT FOR THIS NONSENSE AND WITH THOSE RESULTS ALL RESULTS MUST BE PRESENTED TO THE FINAL RESULTS, THERE BETTERCBE NOTHING MISSING ,EVERY YEAR FEES ARE GOING UP AND YOU HAVE WASTED OUR TIME ENOUGH, I WILL NOT BE PAYING MORE. I EXPECT RESOLUTION TO THIS MATTER RHAT HAS BEEN RUNNING OVER A YEAR ASAP

He failed