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Patience C

1 reviews | Active since Aug 2023

03 Apr 2024, 21:31

Pathetic Service

This is one of the worst institutions. I wonder the kind of people they hire. Or Richfield is one of those companies that don't want to pay people so they just hire whoever they can afford. I wanted to enrol, I requested for a quotation for my degree. The student advisor sent me a quote for over R50k which is incorrect. I requested her to amend and she promised to correct the error. That was Feb 8, 2024 and I am still waiting the corrected document. She kept promising to fix the error. 19 of March, through WhatsApp, I requested to speak to someone who can answer my questions. I simply wanted to understand how much work there is for first semester. I wanted to find out if I register now, will I be able to catch up for June exams. They said I will need to speak to the student advisor and my student advisor who didn't respond since Feb is on leave. I told them that I don't want to deal with her anymore, I need someone else. Until now I am still waiting for someone to get back to me.

Pathetic!!! Pity that besides Unisa no other public universities that offer BSc IT online.

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Replies (1)
Richfield Graduate Institute of Technology
Richfield Graduate Institute of Technology's reply04 Apr 2024, 11:39
Official
Hello Patience, thank you for taking the time to provide feedback . We appreciate your input as it helps us improve and deliver better experiences to our valued students like you. We apologize if our team didn't provide the assistance you expected. Rest assured, we will address this issue with our staff and ensure that they are committed to timely and efficient support in the future.