Incompetency

I app**** to study at Richfield Graduate Institute Of Technology, last year around March or April for a midyear intake distance learning DBA. I was helped by a lady named Onica through registration and all that. She was of great service and assisted me fully with the process, however I was meant to be assigned an administrator that would help me get all my study materials and everything needed. The guy is named Siyabonga I don't recall the surname however I only got one email from him and nothing thereafter. I called the institution several times asking why I didn't receive anything from them and I was later on told to go to any of their campuses and that I would get assisted but to date nothing has changed. I went to the campus in Braamfontein yesterday to get help because I paid the full deposit and the registration fee but I didn't get any study materials besides sms stating that I owe fees. I have been given a runaround to date and nobody is helping me all I am getting is that the matter is being investigated. What is there to investigate? Doesn't the system show that I was not handed anything from their side? Doesn't it show that the incompetency was from them? This is ********** behavior honestly. I really didn't expect to be treated like this. I am truly disappointed in the institution!!!