I don’t recommend this college for international student

My brother app**** to start his programme in 2021 semester 1, we are now in November and he still hasn’t received his visa because of delays and incompetence in the DHA office. Tuition fees were paid to Richfield but since my brother hasn’t studied anything at all this year, we have requested a refund so he can go and study in another country. Richfield were approached about a refund in October and to date they won’t tell us how long the process will take and emails go unanswered. As we are not South African residents we can’t just go to the campus to complain, I am now considering hiring a lawyer to take this company to the small claims court to get my money back but it’s just disheartening that I will have to loose a portion of my money to pay the lawyer. This college is very efficient when you are paying money but are of no use when you need good customer service.