KN
Khensani N
1 reviews | Active since Jun 2021
14 Feb 2025, 22:13
Fees ****
Richfield Pretoria Campus has yet again disappointed me, I have been paying fees from 2021 till 2024 per year before moving to the next year.January 2025 they send me a statement that i owe them, I enquired with the institution via e-mail and telephonically trying to understand how because I have settled the balance in June 2024.With no clear expalnation after a week and half of trying to get a clear answer I contacted the campus manager Radha Varre who also told me to be patient as they investigating.I went through the statements for fees they sent to me in June 2023 ,November 2023 and January 2025 then i realises that the balance has been adding up instead of subtracting as i was paying them.When i made the manager aware he said we should come to campus which we did and he gave us a new statement dated 14 February 2025 which differs from the January 2025 ,money is adding up.How does three statements from instution change as if i was not paying,this seems like a ****.The manager does not seem to want resolve this as i contacted him after the last statement but no response.Watch your statements if you have are studying at Richfield i might not be the only one.
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Replies (4)
Richfield Graduate Institute of Technology's replyOfficial
14 Feb 2025, 22:23Dear Khensani,
We sincerely apologise for the frustration and inconvenience you have experienced. Thank you for bringing this matter to our attention. Ensuring transparency and accuracy in our financial records is a priority, and we understand how concerning this situation must be for you.
We will escalate this matter immediately to ensure a swift resolution. A team member will contact you shortly to clarify and rectify any discrepancies. Please rest assured that we are committed to resolving this matter as quickly as possible.
Kind regards,
Richfield Management
Richfield Management
Richfield Graduate Institute of Technology's reply14 Feb 2025, 22:23
Official
Dear Khensani,
We sincerely apologise for the frustration and inconvenience you have experienced. Thank you for bringing this matter to our attention. Ensuring transparency and accuracy in our financial records is a priority, and we understand how concerning this situation must be for you.
We will escalate this matter immediately to ensure a swift resolution. A team member will contact you shortly to clarify and rectify any discrepancies. Please rest assured that we are committed to resolving this matter as quickly as possible.
Kind regards,
Richfield Management
Richfield Management
Richfield Graduate Institute of Technology's replyOfficial
17 Feb 2025, 15:28Dear Khensani,
Thank you for reaching out and sharing your concerns. We understand how important clarity and accuracy are when it comes to your fees and statements.
We have thoroughly reviewed your invoices and payments, and we can confirm that all charges align with the modules you have studied with Richfield. If you require further clarification, we would be happy to go through your statement with you in detail, once more, to ensure full transparency.
Please do not hesitate to contact us directly so we can assist you in resolving any remaining queries. Your satisfaction is important to us, and we are committed to providing you with the support you need. You have both our Pretoria Campus Manager's and my contact details.
Best regards,
Sharen
Sharen
Richfield Graduate Institute of Technology's reply17 Feb 2025, 15:28
Official
Dear Khensani,
Thank you for reaching out and sharing your concerns. We understand how important clarity and accuracy are when it comes to your fees and statements.
We have thoroughly reviewed your invoices and payments, and we can confirm that all charges align with the modules you have studied with Richfield. If you require further clarification, we would be happy to go through your statement with you in detail, once more, to ensure full transparency.
Please do not hesitate to contact us directly so we can assist you in resolving any remaining queries. Your satisfaction is important to us, and we are committed to providing you with the support you need. You have both our Pretoria Campus Manager's and my contact details.
Best regards,
Sharen
Sharen
KN
Khensani N's updateReviewer Update
17 Feb 2025, 21:23Good day,
The Pretoria Campus Manager Radha,Finance and Mr.William assissted in terms of going through the statements ,where we were able to see the loophole which happened in year 2 of studies that left a balance that is only picked up now in 2025,its an incoveniece to me because i could have settled it back in 2023,but i appreciate the efforts in terms of reaponse.Now i am clear.
The Pretoria Campus Manager Radha,Finance and Mr.William assissted in terms of going through the statements ,where we were able to see the loophole which happened in year 2 of studies that left a balance that is only picked up now in 2025,its an incoveniece to me because i could have settled it back in 2023,but i appreciate the efforts in terms of reaponse.Now i am clear.
KN
Khensani N's update17 Feb 2025, 21:23
Reviewer Update
Good day,
The Pretoria Campus Manager Radha,Finance and Mr.William assissted in terms of going through the statements ,where we were able to see the loophole which happened in year 2 of studies that left a balance that is only picked up now in 2025,its an incoveniece to me because i could have settled it back in 2023,but i appreciate the efforts in terms of reaponse.Now i am clear.
The Pretoria Campus Manager Radha,Finance and Mr.William assissted in terms of going through the statements ,where we were able to see the loophole which happened in year 2 of studies that left a balance that is only picked up now in 2025,its an incoveniece to me because i could have settled it back in 2023,but i appreciate the efforts in terms of reaponse.Now i am clear.
Richfield Graduate Institute of Technology's replyOfficial
18 Feb 2025, 15:40Dear Khensani,
Thank you for your email and for highlighting your concerns. I apologise for any inconvenience caused by the discrepancy in your statement. We are committed to ensuring clarity and accuracy, and I regret that this issue has impacted you.
I appreciate your patience and understanding in this matter and am pleased that everything is now clear.
Wishing you every success and the very best always.
Wishing you every success and the very best always.
Regards,
Sharen
#Richfield
Sharen
#Richfield
Richfield Graduate Institute of Technology's reply18 Feb 2025, 15:40
Official
Dear Khensani,
Thank you for your email and for highlighting your concerns. I apologise for any inconvenience caused by the discrepancy in your statement. We are committed to ensuring clarity and accuracy, and I regret that this issue has impacted you.
I appreciate your patience and understanding in this matter and am pleased that everything is now clear.
Wishing you every success and the very best always.
Wishing you every success and the very best always.
Regards,
Sharen
#Richfield
Sharen
#Richfield