DUE TO NO FEEDBACK

I'm am currently a student at this organization

However although I'm a student I'm still a client of this organization which they don't seem to understand I have raised this issue once before and i was under the impression that the matter was dealt with

But it seems like this hasn't been resolved we all work we all are busy during the day as we don't only deal with one individual but acknowledging emails put clients at ease that you are aware of their presence and you will attend to their queries but this is not the case you shouldn't respond to my queries after i complain why can it not be dealt with before it leads to a complaint

I enrolled this year 2018 Feb i signed a 11 month contract with the organization stipulating monthly payments of R1400.00 In June the account was behind but paid up upon request no issue ever since its been up to date

Due to unforeseen circumstances i had missed out on one paper in June as i had been in an accident on my way to the student center to write the paper i contacted the school and they informed me that its OK ill write the supplementary paper the second paper i didn't pass and also requested to write a supplementary

this being said i spoke to my administrator telephonically asking him if there a fee that needs to be paid he said that he would get back to me few days went by i sent him an email asking for feedback up until today i still have not gotten the feedback

So on Tuesday i get an email demanding that i settle my outstanding balance which is higher then it should be when i asked why my balance is so high i was told that i needed to pay for the supplementary papers I questioned this with the administrator because before i rewrote both those papers i asked is there an additional fee like i mentioned above up until today i still don't have an answer....

so i went back to my contact and that too doesn't stipulate that there will be any fees charged for supplementary papers

I have sent emails to the administrator and the lady he reports to and they haven't responded to my emails up until today

This organization has failed to be transparent towards me I'm not sure if I'm the only one experiencing this or if other students are experiencing this as well

This is unacceptable this organization needs to know that transparency is very important if you're not straight up with clients "student"its ********* if i was informed when i requested the information do you not think it would have been paid the same day it took you 3 months to tell me that i needed to pay for this

and because you weren't honest nor were you open with me i refuse to pay the amount for the supplementary and im willing to take the matter as high as i can and as far as i can this is truly unacceptable