disgusting service

im a current distance student at richfield ive been a student for the past 3 years and every year its the same story i constantly have to complain to someone who's in charge in order to get help

so i had written exams in july and was told that they couldn't find one of my exams right and yet they can see everything else you do on moodle i have spoken to the administrator on Monday who said that she will call me back Monday and im still waiting for a call

so i requested my results and was told that i cannot get it as im outstanding with fees and i had mentioned to the individual that i might be behind with my fees but I've sign a 12 month contract with your organization and if you go back on the statement which they were suppose to send me i settle my account every year November

right secondly whether or not if im behind we currently facing a pandemic i had received a reduction in my salary and i still pay them every month i pay them short but its short by R200.00

so i was told that that i have outstanding fees and yet they don't send you statements

they don't provide proper digital learning and yet they are an institute of technology i have to complain every year in order to get help

how am i going to achieve my goals if this organization refuses to help me

i am so ****ing tired of complaining about the same **** every year someone needs to do something about it