Complaint

Greetings, I'm a distance learner and I once wrote a complaint about the treatment I’ve been receiving at Richfield and I regret to inform thee that I’m still complaining. My sponsors (The Department of Military Veteran) have been trying to get a hold of Ms. Samantha to no avail due to the fact that they need both my invoices from 2021 and 2022 in order to make payment, they recieved the 2022 invoice but the Department of Military Veterans does not recognise the new account enlisted on the 2022 invoice so they kindly asked for the old account (of 2021) to make a successful payment. Ms Mami (from my sponsors) was in contact with Ms. Samantha and she (Samantha) told her she could help her but then a few days later she went “AWOL” until Ms. Mami was transfered to a gentlemen (she never received his name) from the finance department and he also did the same thing; he said he would help but he also went AWOL to a point that both the Gentleman and Ms. Samantha cannot to reached. I’m asking you to please help me with this matter because we have been dealing with the same issue since January and the classes are about to start and I still haven’t registered (due to the payment I haven’t received my marks therefore I cannot register).

No words can express how angry and disappointed I am with this college.