complaint

I am very much unhappy with how Richfield dealt with my case, I have sent a letter to Felicia Tsela on the 02/9/2023 requesting a refund of the registration fee as I wouldn't continue with the course. To my surprise i only got feedback on the 13th Sept 2023 saying I need to furnish them with more info due to the fact that she wasn't in the office-I understood. I submitted the require info on the 14th Sept 2023. To my surprise Felicia didnt confirm the receipt of the info i sent to her, i had to go there in person then she told me that now all is in head office's hands they will pay the money back into my banking account. I have been waiting since-worse, on the 13/10/2023 i just did a follow up after giving them the 30days i emailed my administrator Nicole Zondi. I was shocked to learn that I have to fill in the refund documents to get my refund process. The question i asked myself even Felicia as well as Nicole was, at initial stage did Felicia not know that i have to fill in the forms or why did she withhold information that was detrimental to my refund being processed? Till today Richfield has not refunded my money, the time i was in arrears when they wanted their money i made sure i paid but its a different story when its me wanting the money back. Very strange, and very disappointed at how Felicia and Richfield are handling this case showing no matter of urgency at all. Now i have to give thousand reasons why i want my money back while i made it clear on the letter they have with them via email