Bad service, dishonesty, negligence and lack of integrity

Richfield Graduate Institute of Technology Kempton Park Campus is the worst. In July 2021 I went there to apply for a degree in Information Technology since I hold a diploma from another institution. One of their Consultant Confidence told me I cannot be credited 180 credits, I’ll have to repeat some of the modules. I had to reconsider, I enquired online about the N+ and A+ and I was told one can do the courses concurrently. In August I went to apply for both the course and the consultant Confidence told me they no longer offer the combo. I made a decision that I will start with the N+ first then do the A+ at a later stage.

On the 19th of August 2021 I paid my application fee and I was told the trimester starts the fist week of September and I said I will pay the fees at once as soon as the classes start. Then they changed the commencement date of classes to mid September, on the 10th of September 2021, I paid my fees in full. After that they kept on postponing. I asked for a transfer to the Randburg Campus and it was unsuccessful because they had already started with their classes. I went to the Randburg Campus myself to enquire. On the 22nd of October 2021 I went to the campus to ask for a refund since I haven’t attended a single class, when I got there they said my case should be handled by the head office yet I was suppose to sign some documents from their finance department. Then I was rudely told to wait for the director, and the director Praveen Macca, did not avail himself to attend my matter, I asked to book for an appointment and they harshly said the director won’t be available.

On the 27th of October 2021 I went to the Campus to sign my refund forms and submitted all the required documentation, that is where I met Percy the General Manger and Mpho from the accounts. They further said they will charge me a cancelation fee of R950 and R100 for bank charges, because the refund period had overlapped I had no problem with that because I wanted my refund. After I waited for 21 days, still I had not received my refund or any update for that matter. On the 22nd of November 2021, I went to the campus directly to find out what’s going on. I was then told that Sipho the N+ lecturer didn’t submit his report regarding the matter. So my refunded hasn’t been processed. Praveen said that my matter should be handled by Percy because he works in different campuses. Mpho and Percy said that I should submit an affidavit stating my reasons for a refund. On the 7th of December 2021, I submitted the affidavit, and still I haven’t received any update, today it’s the 4th of January 2022.

As stated on my affidavit, I app**** for a refund because of the institution’s negligence, bad treatment and lack of integrity. All I want is my refund, I don’t want to associate myself with Richfield ever especially the Kempton Park Campus!!!!