Bad Service

I'm very disappointed in the service I have received from the college. today I have received a letter of demand with legal costs, I have communicated effectively with the college to downgrade me to short course in basic general management due to financial difficulty in (March 2022) I have completed the downgrade form sent it back, but I have not received any feedback, I sent email again in (June 2022) still no feedback my intention was not deregister but downgrade but this did not happen due bad customer service, now I am handed over to attorneys for non-payment, I have WhatsApp & emails indicating I took steps to prevent this from happening , this is really sad because I had a great experience during application & registration with Lucia Puley & Lethokhule Msweli