Poor service from the radiologist

Today i was referred by my Doctor for an xray at Richardson Udarajh and Partners Inc in Richardsbay The bay hospital and i was not happy about the service i received from the radiologist. The Dr had stated that they should cover my abdomen before they take the xray because i am 17 weeks pregnant, i also filled in a form when i got there(xray department) and i ticked the pregnant part. But the lady who was taking my xray did not do as it was stated. I had to tell her like 3 times to shield my abdomen because i am pregnant ,at first her response was "we're taking the chest xray" but i could not take chances ,eventually she got something to place behind me. When i was done with the xray she did not explain what i was supposed to do afterwards she just said "we're done" then from there i had to see for myself. I went back to the receptionist to ask what am i supposed to do, then the lady explained that i must wait for the results. I got my results , then left for Vryheid (home is in Vryheid) . On the way to Vryheid i received a call from one of the xray receptionists informing me that the radiologist had only taken one view of my chest and not 2 as my Doctor had instructed because I'm pregnant, hence they charged me extra for the services and i was asked to return to the xray department because they had to give me back some of my money back. I couldn't because i was already on the way to vryheid, which is like a 2hr51 drive. I believe the radiologist could have explained to me as the patient that they were not going to do everything that my Dr had asked for, be a little bit more helpful and she should have also explained to the receptionist because had she done that i was not going to be charged extra for the services. I felt as if she was just doing me a favour , treating me like i wasn't going to pay. It's a pity i did not get her name