Burger not fresh and promise not met

Ordered a double old school cheese naked burger and fries as a side. The burger tasted off, wasn’t fresh at all and as a result not edible. I called the restaurant and spoke to the manager who promised to have another one delivered to my address ASAP. I never got the food or a call to communicate that they would not be sending it. Honestly, this was purely bad service and I’m disappointed as this was one of my favorite joints around maine.