Bad Service that costed me a fortune

Kindly note my car was towed to Ribeiro Motors in Alberton on the 3/9/2019 as it couldn’t start, they called me back a couple of days later to inform me that my battery needed to be replaced and the fuel pressure pump aswell and quoted me R10576.52 which AMP paid R4000 and I had to pay the rest at my expense. I gave them a go-ahead to continue with the repairs.

On the 25th September I collected my car from Ribeiro Motors and on my way home the car stopped on the side of the road, I called my insurance to have it towed however 30 minutes later when I attempted to start the car and it did then drove home. The next day I called Ribeiro Motors and I was put through to Mark and he said its because the car has issues hence it stopped and he needs to replace the turbo then after he will determine further problems the car might have, I said to him only 2 problems where brought up when they called me which was the battery and the fuel pressure pump so I don’t understand why he is informing me about the turbo only after the car stopped. He also mentioned that he didn’t test drive the car after the repair as he wasn’t sure if the turbo will be damaged which doesn’t make sense to me as I also found out from them without notifying me that they put a claim for the turbo without even notifying me and it was rejected. Everyday when I drive back home the car jerks after 40km and in less than 5km it comes to a stand still, I have to wait for 30 minutes wait for the pressure pump to cool down and proceed driving home which is not right as this might happen at night and in this country we live in its not safe for a woman to be stuck on the side of the road and alone in the car.

This morning as I was driving to work in less than 30km the car started jerking and I decided to drive to Ribeiro Motors as I couldn’t risk driving this car anymore, I spoke to Mark and told him about the noise coming from the fuel pressure pump and the jerking issue, he was still adamant it’s the turbo( and I explained to him that the turbo doesn’t force your car to stop it just wont have much speed but the car still drives) and the fact that the pressure pump that was installed is new then I said to him even new parts have faults sometimes (e.g you go into a store buy a new kettle and when you get home plug it in I doesn’t work) I left the car at their premises and requested him to relook at the pressure pump as it seems like its not supplying enough fuel to the engen. I called Mark and requested he should relook at the pressure pump and i received feedback that they now need to replace the fuel pump control unit & the fuel pump with will cost R7065.65 to repair, they submitted the claim through to my warranty and diagnosed the car without my permission and thats an extra R685 that i have to pay yet i told Mark to only look at the part they replaced