YL
Yolandi L

1 reviews | Active since Oct 2013

12 Feb 2015, 14:15

Strawberry Jam has mould sent e-mail to complain!

I bought a Rhodes Strawberry jam from Shoprite in Boksburg on Wednesday 11/02/2015. When I got back to the office to enjoy a scone with strawberry jam I opened the bottle of jam to find that the jam had mould in. I was totally disgusted.<br> <br> I took the time in the store to look at the expiry date before purchasing the jam. The expiry date on the lid sayes 10 January 2016.<br> <br> I phoned Rhodes Food Company and was given Wendy Roman's e-mail address to send my complaint to. I have sent her 3 mails with photos of the mouldy jam and the lid with the expiry date and have not heard back form her as yet.<br> <br> It is a real INCONVENIENCE for me to have to drive back to Shoprite to get my money back and I feel it is a problem with the manufacturer.<br> <br> Let's see if my complaint gets heard now.

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Replies (1)
Rhodes
Rhodes's reply12 Feb 2015, 16:05
Official
Hello i20 complaint ,

Hi Yolandi

Thanks for chatting to me, and apologies again for the delay.

As per our conversation, your email has been escalated and any further communication will take place via email.

Thanks again for bringing this issue to our attention.

Regards,
Rhodes Customer Care