Non existent customer service

We purchased a 2 litre Comnbibloc Apple juice,which almost blew up in our cupboard. We sent images to the company, and got no response. I followed up on Hello Peter, and still got no response. I can therefore assume, that customer service is not a concept much valued by the company. I expect they keep telling their staff that our customers are our most important asset, so I shudder to think how they value the second best asset.