VERY UPSET PARENT OF A STUDENT!!!!

My son and us are struggling terribly to keep up with this college. Teachers are changes constantly, which one can accommodate, but the communication to us as parents are pathetic. I don't know if it is just me but hell it's a mission to get information to them and information out of them.

We really try hard to keep fees up to date or in advance for peace of mind and when it comes to exam time my son gets called to the office and told he can't start with exam because his fees is behind. Than I resend proof of payments via email as per induction processes explained beginning of every year, and it takes them 2-5 days to allocate the funds to the relevant student. Which means I must beg and plea that he commence writing his exam which he obviously can't miss while they look for payments. Payments are done with reference number as per induction procedure explained every beginning of the year so what the hell is the issue...

So: 1-why can't student payments be allocated as its received to avoid student discomfort before exams commence. Or any inconvenience for that matter, 2 - why bother a student with fees issues if parents are responsible for payments. Stress is already hectic on learning a new teachers style of teacher ever so often because they change ever so often, they must study hard to pass and now they are bothered with "your fees is behind"...