Rhino Door - Unjust and Unreasonable

Overall quality of products are good and general customer service when getting quotations but once the company gets your money it no longer acts within the best interests of its clients. I had a door and window burglar guard ordered. The window I had made a measurement error on which I was fine with having to pay for a new one (at a reduced cost since the company kept the material of the incorrect sized burglar guard). The door however is the main issue, I gave the measurements of the door as well as sent a picture of it as the company didn't see it necessary to actually come to the work site and I am by no means a security expert. On the day of installation, I was told if they installed the retractable gate that the door would not be able to open and that I would have to pay for an entire new retractable door whilst the company keeps the old retractable door. I then asked for a refund because I am not in possession of the window burglar guard nor the retractable door, both which the company took and proceeded to want to charge me for entire full amounts/value again. The company as of yet has said they cannot give me a refund or any kind which is ******* and against the consumer protection act. I am very unhappy with clear act of taking money, not delivering on anything and refusing to give anything back in return. I told the company it is my right to ask for a refund and I am yet to get any response with regards to resolving the issue.