Worst customer service I have ever experienced

Hi,

I specifically phoned this company on the 23rd of March 2022 since my package was scheduled to be delivered at the end of the week. it took me 7 phone calls to get to someone who I can talk to. after being forwarded from one person who refuses to do their job to the next until someone hangs up on me. unprofessional at it best. I eventually found someone after 30 minutes of being on the phone and wasting my time and airtime. to ask that they deliver my package on the 25th and not the 24th as I will not be home...

on the 24th I get a call from the courier guy saying he is at my door. I told him I cant fetch the package please bring it tomorrow, he got upset and rude with me on the phone and it was an unpleasant experience.

Today the 25th of March I am trying to phone them again to find out when the package will be delivered. only to get the phone put down in my ear 5 times and being forwarded from one person to next who doesn't know anything.

Now even the helpline is not even picking up when I'm phoning.

this is honestly shameful and unprofessional. I will never make use of your services again. considering there are so many logistics companies I don't even know how this one gets any business.