VR
Valeria R
1 reviews | Active since May 2023
11 May 2023, 12:06
What a shame!
What a shame! I placed a phone order on the 12th April with Leroy Merlin. The goods were assigned to Rhenus on 2th April and despite numerous complaints as per today 11th May they have not delivered. The problem was that they had to move the goods from Livorno to Genova and then to Imperia province. What!? Isn’t it the work a courier is supposed to do?!!! No customer service support. Nothing. Shame on Rhenus and shame on Leroy Merlin. I highly recommend NOT to have anything to do with them.
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Rhenus logistics's replyOfficial
18 May 2023, 14:47Dear Valeria,
Thank you for your review.
We apologise for your unpleasant experience.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Thank you for your review.
We apologise for your unpleasant experience.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Rhenus logistics's reply18 May 2023, 14:47
Official
Dear Valeria,
Thank you for your review.
We apologise for your unpleasant experience.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Thank you for your review.
We apologise for your unpleasant experience.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express