Rhenus Logistics poor courier service

Parcel tracking was not kept up-to-date so I missed my delivery. They called (once) and I didn't pick up because telemarketers are a thing and the tracking info showed my parcel was still on its way to the final hub and not out for delivery. Waited at home the following day for nothing and after emailing the In-House controller they now want to deliver the day after that and waste some more of my time.