Rhenus Express - terribly slow service

I ordered a parcel from Evetech on 01/12/2022 and it was unfortunately sent out using Rhenus Express.

03/12 = details captured. 05/12 = arrived at the Joburg facility. 06/12 = loaded for delivery. When I phoned to inquire about an ETA I was transferred to Operations, where the phone just rang on end. I called back and was transferred to Customer Services, who advised me that "delivery will probably take 2-3 days because it was a budget service".

I can drive to the facility in 30mins and it would cost me less petrol money than what I paid to get a "budget service" and wait a week for a delivery that's from Pretoria to Johannesburg.

If I knew it would take this long with this particular "courier" I wouldn't have ordered the items. Evetech also needs to be more transparent with their "services" that you pay for and advise you that they only opt for "budget services".

Very disappointed and I won't be using the services of either company in the future.