DL
Daan L
1 reviews | Active since Aug 2014
20 Sept 2023, 11:23
Poor, indifferent service!
Very poor service. Had to follow-up after 7 days of expected delivery. Response- was at premises, gate closed. So they just left and did not follow up, make arrangements for delivery. Just left the article in their warehouse. Very arrogant when I pointed out that it was poor and unacceptable service!
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Replies (1)
Rhenus logistics's replyOfficial
27 Sept 2023, 08:54Dear Daan,
Thank you for your review.
We apologise for the unpleasant experience and inconvenience caused.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Thank you for your review.
We apologise for the unpleasant experience and inconvenience caused.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Rhenus logistics's reply27 Sept 2023, 08:54
Official
Dear Daan,
Thank you for your review.
We apologise for the unpleasant experience and inconvenience caused.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Thank you for your review.
We apologise for the unpleasant experience and inconvenience caused.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express