SV
Schalk V

1 reviews | Active since Feb 2021

08 Mar 2022, 16:34

Pathetic

Horrible horrible client service. Parcel tracking is absolutely useless. Parcel shows it was sent out 7:48am i phoned and asked what time i could expect my parcel and i was told after 1. So i stayed home waiting for my package and at 3 i called again and i was told the driver couldn't make it he will deliver it tomorrow but not sure what time. This is absolutely pathetic... And the lady i spoke to said its not her problem i lost a day's work. I seriously wish i could run a add just to tell people not to use this company.

0
Replies (1)
Rhenus logistics
Rhenus logistics's reply10 Mar 2022, 21:57
Official
Dear Schalk,

Thank you for your review, we are so sorry for your experience and the inconvenience caused. We are investigating the situation.   

Would you please just confirm your waybill number?

Thank you, we are looking forward to hearing from you.

Kind regards,
Rhenus Express