If I could give negative stars, I would — Rhenus Express, the Disaster of Deliveries

Let me start by saying this: in all my years of dealing with courier companies, Rhenus Express has delivered the single worst experience I have ever had. And I don’t mean “slightly inconvenient.” I mean a masterclass in how NOT to run a logistics company, based entirely on my own experience.

After ordering from Evetech, my excitement died a quick and painful death the moment Rhenus Express got involved. My parcel entered what I can only describe as a delivery black hole, where time, logic, and customer service simply do not exist.

Nearly a week of delays — for no reason. No updates. No communication. No accountability. Just silence… and suffering.

Every time I called, I was greeted by what felt like a wall of confusion and disinterest. Not a single person could tell me where my parcel was, why it was delayed, or when I could expect it. It was like speaking to NPCs programmed with the lines: “We’ll escalate it”, “We’ll get back to you”, and the classic “We don’t have information at the moment.”

Spoiler: NOBODY ever got back to me.

Only after I complained to Evetech — loudly — did my package suddenly, magically, miraculously start moving again. It’s almost as if the parcel was held hostage until someone higher up threatened to intervene.

Based purely on my personal experience, Rhenus Express has perfected the art of turning a simple delivery into a psychological endurance test. If frustration burned calories, I’d be in Olympic shape.

To anyone considering using them: don’t. To anyone forced to use them: may fortune be with you. To Rhenus Express: please, for the love of all that is logistical and sane, do better.

This was, hands down, the worst delivery experience of my life.