MA
Marco A
1 reviews | Active since Aug 2016
28 Sept 2023, 10:37
Horrible admin and customer service
Horrible admin and customer service. Called the head office and get put through to a line that just says the extension doesn't work.
Called over 10 more times, no answer. when I did get through the first time the lady didn't even listen to me and just tried to put me through to customer service which didn't answer. thereafter they didn't even answer their main lines or any of the call lines.
Id suggest to companies not to use them, their admin and head office reception and customer service dont exist.
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Replies (1)
Rhenus logistics's replyOfficial
18 Oct 2023, 08:06 Dear Marco,
Thank you for your review.
We apologise for the unpleasant experience received, and not being able to get through to someone to assist you. We will look into this matter.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Thank you for your review.
We apologise for the unpleasant experience received, and not being able to get through to someone to assist you. We will look into this matter.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Rhenus logistics's reply18 Oct 2023, 08:06
Official
Dear Marco,
Thank you for your review.
We apologise for the unpleasant experience received, and not being able to get through to someone to assist you. We will look into this matter.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express
Thank you for your review.
We apologise for the unpleasant experience received, and not being able to get through to someone to assist you. We will look into this matter.
Kindly confirm your waybill number, to verify whether your query was resolved.
Looking forward to hearing from you.
Kind Regards,
Rhenus Express