BEWARE! Rhenus Logistics South Africa

Rhenus Logistics South Africa – If I could give 0 stars, I absolutely would.

This has been one of the most frustrating, unprofessional, and borderline insulting customer-service experiences I have ever dealt with. Unless you want to be treated like a child receiving a scolding, avoid this service at all costs.

My parcel showed “out for delivery” on Friday. I cleared my entire day and waited. At 19:00, without warning or contact, the tracking suddenly changed to “returned to depot.” The items were for my husband’s birthday on Sunday -that was ruined.

Trying to contact Rhenus is a nightmare. Numbers don’t work, emails bounce, and the moment you finally reach someone, you end up stuck in endless switchboards with no one answering. One line ***) eventually connected (after wasting more time looking for a number that works) me to a woman who was exceptionally rude, dismissive, sarcastic, and spoke to me as though I was inconveniencing her by simply wanting answers about my parcel.

I was told: • They can’t tell me who will contact me. • They can’t tell me when I’ll be contacted. • They can’t tell me how long the “message” will take to reach anyone. • And that I was “holding up the lines” by asking for help.

Actual quotes from the call: • “You can’t ask me how long they’re going to take. I don’t know.” • “We are very busy today, you’re keeping the rest of the calls back.” • “You’re wasting my time because you won’t just give me a message.”

For a company in a competitive industry, this level of disrespect and chaos is unbelievable. Because of this experience, I genuinely never want to make a purchase from any company again if Rhenus is their chosen delivery partner. Companies, please reconsider who you trust with your parcels — this damages your customer experience as much as it damages theirs.

And it’s not just me - looking around there are MANY similar complaints online about the exact same issues: unreachable numbers, zero communication, parcels delayed with no explanation. So why is this not being taken seriously?

I may be only one person, but I will make very sure that everyone I know is aware of this experience and avoids using Rhenus if they want even basic customer service.